Legal
Privacy Policy
Effective October 29, 2026
Who we are
Pivotal Resolution Group, LLC ("Pivotal") is a consulting company, not a law firm. 3133 W Frye Rd, Suite 101, Chandler, AZ 85226 · admin@pivotalresolutiongroup.com. This policy covers our website, forms, document upload portal, and our phone, email and text communications.
What we collect
Information you give us: your name, phone, email, property address, state and ZIP; details about your provider, contract, financing and payments; and documents you send us, such as contracts, invoices, statements, notices, photos and messages. Information from others: businesses or individuals who refer you to us, independent attorneys or professionals working on your matter, and financing companies if you choose to finance our services. Automatic information: basic technical data (browser, device, IP address, pages visited) from our hosting and security tools. Our forms use Google reCAPTCHA to block spam, which is subject to Google's Privacy Policy and Terms. Please do not send Social Security numbers or full bank or card numbers through website forms.
How we use it
To review your situation and respond; provide the services you agree to; coordinate with independent attorneys or other professionals; process payment and financing; contact you about your inquiry or case; manage referrals; keep records and meet legal obligations; and prevent fraud and improve our services.
How we share it
We do not sell your personal information. We share it only with: independent attorneys and other professionals you are referred to; financing companies, if you choose to finance; service providers that run our business (hosting, email, e-signature, forms, cloud storage, scheduling), who may use it only for us; the partner who referred you, limited to the status of your referral (never your documents); others when required by law or to protect rights and safety; a buyer or successor if our business is sold or merged; and anyone else with your consent.
Calls, texts and email
By submitting a form or giving us your number, you agree that Pivotal and the professionals assisting with your matter may contact you by phone, email and text about your inquiry or case. Message and data rates may apply. Reply STOP to stop texts, or tell us to stop contacting you.
Confidentiality
We treat your information as confidential. We never sell it, and we share it only as described in this policy, such as with the independent attorney handling your matter. Attorney-client privilege is a legal protection for private communications between a client and their own attorney for the purpose of legal advice. It applies to your communications with the independent attorney you retain; Pivotal is a consulting company and is not part of that privilege.
Security
We use reasonable safeguards and limit access to team members who need it. No system is completely secure.
How long we keep it
As long as needed to provide our services, meet legal, tax and accounting obligations, and resolve disputes. After that, it is deleted or de-identified.
Your choices
Email admin@pivotalresolutiongroup.com (subject: "Privacy Request") to ask for access, correction or deletion, subject to records we must keep by law. Residents of some states have additional rights, and we honor applicable requests after verifying identity.
Children
Our services are not directed to anyone under 18.
Cookies
We use only cookies needed to run and protect the site. We do not use advertising pixels. If that changes, we will update this policy.
Changes
Updates will be posted here with a new effective date.
Contact
admin@pivotalresolutiongroup.com
Important: Pivotal Resolution Group is a consulting company and is not a law firm. Information provided on this website is for general informational purposes and should not be considered legal advice. Use of this website or submission of information does not create an attorney-client relationship. When appropriate, consumers may be referred to independent attorneys or other professionals. Outcomes depend on individual circumstances and no particular result is guaranteed.